Power Platform Custom Solution
Power Apps embedded in Microsoft Teams have been a great workflow solution for our customers. Illustrated below is a solution created for in-the-field technical support that includes real-time notifications based on a continuous IoT feed and a resolution form for the incident.
Two main advantages of implementing a solution as an Embedded Power App in Microsoft Teams:
The solution is readily accessible to any employee in the company with roles, authorization, and authentication enforced seamlessly without the need to keep a secondary credentials/roles database.
When embedded in teams, the solution can be accessed from a Desktop, Mobile, or Tablet device inside the corporate buildings or on the go, yet all within the corporate security structure.
Pain: The resolution process was not easily accessible or dynamic.
Value proposition: With Power Apps embedded in Teams all the engineers now have access to the Resolution process from their phones and desktops. In the application they can also find the guidelines needed to diagnose and solve the issue, document the problem, take pictures of the issues and fix, and do the resolution paperwork on-site.
